CHANNEL BUSINESS OFFICER - FINCA
Essential Duties and Responsibilities:
Oversee the day-to-day operations at the branch level with regards to channels (Mobile Payments and Agency Banking operations
During field visit CBO should conduct remote account opening (RAO) at agent business premise
Ensure accurate processing, handling and monitoring of Mobile Payment and Agent liquidity levels transactions, including exceptions, rejects, refunds, disputes etc
Manage and register “pipeline” of Agents
Maintain database of Agent agreements
Ensure daily checks are done on new and modified customer enrollments for Mobile Payments and POS
Support incoming sales requests from the branches for set up of new POS Agents and ensure all materials for Agents to start up are dispatched and delivered to Channel Business Manager timely
Supports the set up and maintenance of a Service Catalogue and Service Level Agreement structure for Mobile Payments and Agents operations
Support the Channel Business Manager with the development of the business strategy for Channels
Support the Channel Business Manager in the development and maintenance of effective internal controls consistent with the Risk Management Policy
Ensure compliance with internal policy and procedures for all channels and escalates risks and issues to Channel Business Manager
Manage overall stock levels for POS terminals, POS paper rolls and Channels related marketing materials (e.g. posters, brochures, signage etc)
Report on key performance criteria in line with strategic KPI’s derived from the business strategy for Channels
Prepare recurring and ad-hoc management reporting for Channels Business Manager and Branch Management Team
Conduct regular visits to Agents as per the schedule plan and communicate with them to keep them informed on FINCA promotions, new policies or any other news from FINCA relevant to their business-Create awareness, promote and (cross) sell FINCA’s Channel value proposition
Monitor and manage performance of channels linked to your branch
Conduct (remedial) training with Agents and customers on channels usage
In collaboration with branch sales team drive uptake through organization of sales runs for account opening and introduction of existing FINCA customers to Agency and Mobile banking channels
Ensure Channels marketing materials and signage’s are properly displayed and used
Job Requirements
Knowledge and Education:
Education
Bachelor’s Degree or Advanced Diploma
Job Skills/Competency:
Work Experience
Minimum of 1 year work experience in financial /banking sector
Previous experience in Alternative channels is an added advantage
Skills
Strong interpersonal skills
Time management
Proactive and logical approach
Highly Organized
Knowledge
Banking operations, products and processes
Computer Applications/ Microsoft Office
Attributes
Confident and assertive
Team spirit
Highly committed and trustworthy
Customer service oriented
Pleasant and Courteous
Travel Requirements
Availability to travel up to 50% of the time
Essential Duties and Responsibilities:
Oversee the day-to-day operations at the branch level with regards to channels (Mobile Payments and Agency Banking operations
During field visit CBO should conduct remote account opening (RAO) at agent business premise
Ensure accurate processing, handling and monitoring of Mobile Payment and Agent liquidity levels transactions, including exceptions, rejects, refunds, disputes etc
Manage and register “pipeline” of Agents
Maintain database of Agent agreements
Ensure daily checks are done on new and modified customer enrollments for Mobile Payments and POS
Support incoming sales requests from the branches for set up of new POS Agents and ensure all materials for Agents to start up are dispatched and delivered to Channel Business Manager timely
Supports the set up and maintenance of a Service Catalogue and Service Level Agreement structure for Mobile Payments and Agents operations
Support the Channel Business Manager with the development of the business strategy for Channels
Support the Channel Business Manager in the development and maintenance of effective internal controls consistent with the Risk Management Policy
Ensure compliance with internal policy and procedures for all channels and escalates risks and issues to Channel Business Manager
Manage overall stock levels for POS terminals, POS paper rolls and Channels related marketing materials (e.g. posters, brochures, signage etc)
Report on key performance criteria in line with strategic KPI’s derived from the business strategy for Channels
Prepare recurring and ad-hoc management reporting for Channels Business Manager and Branch Management Team
Conduct regular visits to Agents as per the schedule plan and communicate with them to keep them informed on FINCA promotions, new policies or any other news from FINCA relevant to their business-Create awareness, promote and (cross) sell FINCA’s Channel value proposition
Monitor and manage performance of channels linked to your branch
Conduct (remedial) training with Agents and customers on channels usage
In collaboration with branch sales team drive uptake through organization of sales runs for account opening and introduction of existing FINCA customers to Agency and Mobile banking channels
Ensure Channels marketing materials and signage’s are properly displayed and used
Job Requirements
Knowledge and Education:
Education
Bachelor’s Degree or Advanced Diploma
Job Skills/Competency:
Work Experience
Minimum of 1 year work experience in financial /banking sector
Previous experience in Alternative channels is an added advantage
Skills
Strong interpersonal skills
Time management
Proactive and logical approach
Highly Organized
Knowledge
Banking operations, products and processes
Computer Applications/ Microsoft Office
Attributes
Confident and assertive
Team spirit
Highly committed and trustworthy
Customer service oriented
Pleasant and Courteous
Travel Requirements
Availability to travel up to 50% of the time
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