Infrastructure Operations Manager
This role will lead the Executive Support and Video Support
teams in Purchase and White Plains along with the NY Design
Center. These teams provide support to users with their
computer, mobile, and video devices. The role ensures team
compliance of IT standards, processes, and SLA
requirements. The role is a client advocate and ensures client
satisfaction, manages expectations, and handles any
escalations.
Manage Executive Support Team consisting of 6 FTEs,
Video Team consisting of 1 FTE & 3 contractors, and
Design Support Team consisting of 2 FTEs. (Role
accountabilities include making decisions, being informed,
providing consultation, and executing actions.)
Participate in the management of the Corporate Desktop &
Exec Support budget; ensure tracking and team
compliance. (Role accountabilities include providing
consultation and executing actions.)
Form and maintain partnerships with client groups, manage
expectations, and handle escalations. (Role accountabilities
include making decisions, being informed, providing
consultation, and executing actions.)
Ensure support team provides exceptional customer service
and delights our customers with their IT needs and
requirements. (Role accountabilities include making
decisions, being informed, providing consultation, and
executing actions.)
Increase reliance on video technology through support of the
video transformation initiative. (Role accountabilities include
making decisions, being informed, providing consultation,
and executing actions.)
Develop and enhance team processes to increase
productivity and client satisfaction. (Role accountabilities
include making decisions and executing actions.)
Manage rollouts of new technology to B4+ Executives and
Assistants. (Role accountabilities include providing
consultation and executing actions.)
Qualifications:
Minimum of 5 years' experience in a large corporate
environment supporting, managing, and coaching a Team.
Minimum 5 years' experience providing support and
interacting with end-users - specifically executives and
executive assistants.
Superb leadership and customer service skills.
Exceptional written and verbal communication skills.
Exceptional problem management skills with ability to
coordinate, facilitate, and drive resolution.
Excellent organization and time management skills.
IT Background with working knowledge of network, security,
and end-user computing devices.
Experience partnering with external vendors.
Degree and technical certifications are recommended.
Highly motivated individual who is organizationally savvy and
possesses executive presence.
Ability to work under pressure and make quick decisions.
All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran
status, or disability status.
PepsiCo is an equal opportunity employer
Minorities/Females/People with Disabilities/Protected
Veterans/Sexual Orientation/Gender Identity.
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