CRDB Bank PLC is looking for suitable person to fill a vacant
position of Senior Manager Service Delivery in the Department
of Information, Communication and Technology at the Head
Office, in Dar es Salaam.
Job Summary:
The senior manager for Service Delivery will oversee the
delivery of CRDB ICT services
to the bank’s internal customers. They will establish processes
that ensure consistently
high service performance, monitor employees and suppliers for
proper service delivery,
as well as drive high levels of customer satisfaction, in line with
IT Service Management
best practices.
Primary Duties and Responsibilities:
· Implement service management best practices including
policies, processes,
service catalogue and service level agreements.
· Develop and implement service management strategy and
roadmap including ISO
20000 certification
· Ensure that appropriate service levels, KPIs and controls are in
place and are
delivered and regularly reported in a process driven fashion
· Manage the relationship between ICT and the business,
ensuring high levels of
customer satisfaction and chair regular review meetings
· Manage 3rd party vendors and suppliers that provide ICT
services to CRDB bank
· Define, drive and implement service improvement plans with
customers and 3rd
parties
· Manage the service desk, change & release management,
incident & problem
management and configuration management processes
· Drive IT quality assurance and business analysis as dictated by
the business
· Help define transition methodology, operational acceptance
criteria and other
standards for implementation of new services
· Ensure cost effective and quality approach towards end-toend
delivery of ICT
services.
Education/Professional Qualifications:
· Bachelor’s Degree in Computer Science, Information
Technology or their
equivalent from an accredited institution;
· ITIL Foundation Certification (Intermediate Certification
preferred)
· ISO 20000 Knowledge/Experience
· PMI/PRINCE2 Certification
· 10 years’ experience working in a banking IT environment
· 4 years’ experience in management
General Profile and Attribute for All Applicants:
· Excellence in interpersonal, communication and team skills
· Demonstrating analytical ability, adaptability, initiative and
resourcefulness
· Strong rapport and relationship building skills
· Good level of business awareness and problem solving
Remuneration:
CRDB BANK PLC offers competitive remuneration and benefits.
Successful candidate
will receive attractive and competitive package commensurate
with demands of the
position.
Mode of Application & Closing Date
Interested candidates who meet the above criteria should
submit an Application Letter
accompanied with copies of academic transcript, certificates
and with a detailed up to
date CV with two work related referees addressed to the
Director of Human Resources to
Director of Human Resources
CRDB Bank Limited
P.O.Box 268
DAR ES SALAAAM
Tel: 022-2117441/7
Application Deadline is 23rd March 2017.
Post a Comment