DISTRIBUTION MANAGER.
Date posted: 31 Jul 2017.
Location:Dar es Salaam.
Description:
RESPONSIBILITIES
Looks after all elements of distribution and customer service; this includes overseeing the Call Centre Sales to drive sales, quality, and excellent customer experience
Must be a proactive self-starter who is able to take responsibility and drive performance independently. Experience of managing teams, preferably in sales, and of working in a telecom operator is a plus
Responsible for performance management, capacity planning, cost/benefit analyses; defining user requirements; delivering high quality, trusted outputs and reporting accurately are also important
The individual should be passionate customer experience specifically for low income customers through excellent education and sales processes. This means delivering fantastic customer service and a fast, transparent claims process
The individual will need to maintain a team required to deliver on their objectives that is trusted and also able to work independently and responsibly. This includes training, coaching and disciplining employees and providing continuous feedback to inform compensation and career development
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Maintains professional and technical knowledge by tracking emerging trends in relevant insurance, call center, field sales and telecoms fields
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value and achieve success
REQUIREMENTS
Bachelor's Degree in Marketing and Sales, Business preferred
5+ years' experience in sales, telemarketing or working for a telecoms operator in a field sales environment/Call Centre
Excellent Microsoft Excel and Powerpoint skills
Sales experience is an added advantage
Ability to take ownership, work independently and deliver to deadlines be accountable and able to meet deadlines
Excellent communication, interpersonal and leadership skills required and the ability to manage your time, supervisors and direct reports effectively
Date posted: 31 Jul 2017.
Location:Dar es Salaam.
Description:
RESPONSIBILITIES
Looks after all elements of distribution and customer service; this includes overseeing the Call Centre Sales to drive sales, quality, and excellent customer experience
Must be a proactive self-starter who is able to take responsibility and drive performance independently. Experience of managing teams, preferably in sales, and of working in a telecom operator is a plus
Responsible for performance management, capacity planning, cost/benefit analyses; defining user requirements; delivering high quality, trusted outputs and reporting accurately are also important
The individual should be passionate customer experience specifically for low income customers through excellent education and sales processes. This means delivering fantastic customer service and a fast, transparent claims process
The individual will need to maintain a team required to deliver on their objectives that is trusted and also able to work independently and responsibly. This includes training, coaching and disciplining employees and providing continuous feedback to inform compensation and career development
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Maintains professional and technical knowledge by tracking emerging trends in relevant insurance, call center, field sales and telecoms fields
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value and achieve success
REQUIREMENTS
Bachelor's Degree in Marketing and Sales, Business preferred
5+ years' experience in sales, telemarketing or working for a telecoms operator in a field sales environment/Call Centre
Excellent Microsoft Excel and Powerpoint skills
Sales experience is an added advantage
Ability to take ownership, work independently and deliver to deadlines be accountable and able to meet deadlines
Excellent communication, interpersonal and leadership skills required and the ability to manage your time, supervisors and direct reports effectively
Deadline: 18 Aug 2017.
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