Accountabilities, responsibilities and main duties:
1. Sales Target
·to meet and exceed all sales targets and KPIs as set out by the organisation
Face to Face Duties
-to greet all customers in a warm, professional manner
-to build rapport with customers in order to establish objectives, needs and requirements
- to proactively present accurate and relevant information on services offered
-to counsel customers as part of the placement testing and pre-registration procedure with the purpose of identifying courses and study options
- to be the Single Point of Contact (SPOC) for customers guiding them through the journey from first enquiry to final sale
- to maximise opportunities for cross selling
- to provide a memorable, friendly customer experience
-to close sales, maximising enrolment and protecting target achievement
Customer Liaison and follow up
-to actively manage records and follow up with customers who had their consultations and/or placement tests but did not register
- to manage outbound calling to customers (for example, placement test reminders or courtesy calls to encourage re-registration)
- to help customers find alternative solutions and/or arrangements
2. Support Duties
Product Knowledge
· To acquire and maintain an excellent level of product knowledge at all times. Liaison and training via product owners will be a necessary part of this with a proactive approach required at all times. Observation of classes and ‘hands on’ experience of the products is required.
Offer Knowledge
. A proactive approach, including input and feedback from frontline customer experience is expected.
Database Management & Record Keeping
To maintain and update all databases and reports in a timely and accurate manner
Sales & Marketing Support
-To provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre
General
-administrative duties in support of the team’s operation, as designated by Line Manager
-attendance at regular professional development, training and skills programmes as required
-full engagement with the performance management programme
Qualifications and Requirements
-Bachelor degree level
-Good English and Kiswahili written and spoken communication skills
1. Sales Target
·to meet and exceed all sales targets and KPIs as set out by the organisation
Face to Face Duties
-to greet all customers in a warm, professional manner
-to build rapport with customers in order to establish objectives, needs and requirements
- to proactively present accurate and relevant information on services offered
-to counsel customers as part of the placement testing and pre-registration procedure with the purpose of identifying courses and study options
- to be the Single Point of Contact (SPOC) for customers guiding them through the journey from first enquiry to final sale
- to maximise opportunities for cross selling
- to provide a memorable, friendly customer experience
-to close sales, maximising enrolment and protecting target achievement
Customer Liaison and follow up
-to actively manage records and follow up with customers who had their consultations and/or placement tests but did not register
- to manage outbound calling to customers (for example, placement test reminders or courtesy calls to encourage re-registration)
- to help customers find alternative solutions and/or arrangements
2. Support Duties
Product Knowledge
· To acquire and maintain an excellent level of product knowledge at all times. Liaison and training via product owners will be a necessary part of this with a proactive approach required at all times. Observation of classes and ‘hands on’ experience of the products is required.
Offer Knowledge
. A proactive approach, including input and feedback from frontline customer experience is expected.
Database Management & Record Keeping
To maintain and update all databases and reports in a timely and accurate manner
Sales & Marketing Support
-To provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre
General
-administrative duties in support of the team’s operation, as designated by Line Manager
-attendance at regular professional development, training and skills programmes as required
-full engagement with the performance management programme
Qualifications and Requirements
-Bachelor degree level
-Good English and Kiswahili written and spoken communication skills
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